Tim Hays, CIO, Mountain West Farm Bureau, doesn’t ask people what they want in enterprise software, since they’ll say, “I want what I have, but new.” That means demoing the software early and often so people can see what’s possible, and give feedback before development moves too far past the chance to course correct.
And they only have their own people doing the demo, never contractors, to ensure their own people really understood how what they built would be used by business, and lead them to feel proud about what they were building.
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